Changes by You

If you wish to change any part of your booking arrangements after our confirmation invoice has been issued, you must inform us, or your agent in writing as soon as possible. This should be done by the person who made the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to any applicable rate changes or extra costs incurred. If you make the changes more than 3 months before your departure, you will have to pay an administration fee of £50 for each person whose booking has changed, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. If you make a change within ten weeks of your departure you may have to pay cancellation charges. You may be able to make changes to passenger names up to four weeks before departure at a cost of £50 for each name changed, however this is not guaranteed. Where a transfer to a person of your choice can be made, all costs and charges incurred by us as a result together with the appropriate amendment fee as set out above must be paid before the transfer can be made. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you and cancellation fees will be payable.

If you cancel your booking

If you have to, or wish to, cancel your booking, the party leader must immediately contact us or your travel agent and then confirm your cancellation. The day we receive your telephone notification of cancellation is the date on which your booking is cancelled. Since we incur costs in cancelling your booking, a cancellation charge will be levied as shown in the following table.

Number of days before start date of your arrangements that notification of cancellation is received by us.

More than 28 days: 20% of booking value27 – 15 days: 50% of total invoice cost including supplements14 days or less: 100% of total invoice cost including supplements

Where any cancellation reduces the number of full paying party members below the number of free places and/or concessions agreed for your booking we will recalculate these items and invoice you accordingly. Please note that other service providers may impose higher cancellation charges. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.